Refund Policy
RETURN AND REFUND POLICY
At El Mercadito Convenience Shop, you have 3 days after receiving your item to request a return due to a change of mind, provided that the item meets the conditions described below.
Return Conditions
The item must be in the same condition in which you received it, unused, with its tags, and in its original packaging. You will also need the receipt or proof of purchase.
To request a return, contact us at themercaditoshop@gmail.com, including your order number, the item you wish to return, and the reason for the return.
If your return is accepted, we will email you instructions on how and where to send your package. You must request the return before sending any item and follow the instructions provided.
Return Shipping Costs
If the item arrived defective, damaged, or you received an item different from what you ordered, we will cover the return shipping cost. When a return is necessary, we will provide a prepaid shipping label or arrange the return at no cost to you.
If the return is due to a change of mind, an incorrectly selected size, or another reason unrelated to a defect, damage, or error on our part, the customer is responsible for the return shipping cost.
The original shipping cost is non-refundable for returns due to a change of mind.
Damages and Issues
Please inspect your order when you receive it and contact us as soon as possible if the item is defective, damaged, or different from what you ordered so that we can evaluate the issue and resolve it.
Please include your order number, a description of the issue, and, when possible, photographs of the item and packaging.
The 3-day period and the conditions for returns due to a change of mind do not limit any rights you may have under applicable law regarding defective, damaged, or incorrect items.
Exceptions: Final Sale Items
We do not accept returns due to a change of mind for:
- Products identified as clearance, promotional, or final sale items before purchase.
- Digital services or digital products once the service has been performed or the digital product has been delivered, except where otherwise required by applicable law.
- Gift cards, except where otherwise required by law.
These exclusions do not affect any rights that may apply to defective, damaged, or incorrect items. If you have questions about a specific item, please contact us before purchasing.
Exchanges
To exchange an eligible item, first request a return. Once the return is accepted, you may place a separate order for the item you want. Availability is subject to inventory.
Refunds
We will notify you once we have received and inspected your return and let you know whether the refund has been approved.
For returns due to a change of mind, we will refund only the amount paid for the returned products and applicable taxes. The original shipping cost is non-refundable, and the customer is responsible for return shipping.
If the item arrived defective, damaged, or incorrect, we will cover the return and provide the refund required under applicable law. The exclusion of the original shipping cost does not limit the customer's legal rights.
If approved, your refund will be processed to your original payment method within 10 business days. Your bank or card issuer may require additional time to process and post the refund to your account.
If more than 15 business days have passed since your refund was approved and you still have not received it, contact us at themercaditoshop@gmail.com.
Contact
For questions about returns, exchanges, or refunds, contact us at themercaditoshop@gmail.com